Politique de remboursement

Return and Refund Policy - Savelia™
Effective as of 11/12/2024

  1. Summary of our policy
  • Claim period: 30 days from the receipt of your order.
  • Product returns: The Savelia™ store does not accept physical returns of products. A refund between 30% and 100% of the order amount will be offered depending on the reasons for the refund, in order to prevent any abuse.
  • Restocking fees: No restocking fees apply.
  1. General refund conditions

2.1 Claim period
You have 30 days from the receipt of your order to request a refund.

2.2 Refund criteria
The refund will be evaluated based on the stated reasons:

  • If the product has a defect or a conformity issue, a refund of up to 100% of the order amount will be granted.
  • If the product has been used or damaged by the customer, the refund may be limited to a lower percentage (30% to 70%).

2.3 Items not eligible for a full refund
The following products are not eligible for a full refund, except in case of defect:

  • Hygiene or beauty products that have been used.
  • Personalized or custom-made items.
  1. Refund request procedure

3.1 Initiate a request
To initiate a refund request, follow these steps:

  • Go to the contact tab of the site https://savelia.fr/ or use our email contact@savelia.fr.
  • State the reason for your request and provide evidence (photos, descriptions).
  • Our team will analyze your request and get back to you with a decision.
  1. Refunds

4.1 Refund timelines
The refund will be processed within a maximum of 21 days after validation of the request.

4.2 Refund methods

  • The refund will be issued to the same payment method used during the purchase.
  • Initial shipping costs are not refunded, unless the order was canceled due to a defect or delivery error.

4.3 Special cases

  • Defective or damaged product: Full refund (100%).
  • Delivery error: Full refund (100%).

  1. Right of withdrawal
    In accordance with European legislation (Article L121-21 of the Consumer Code), you have a right of withdrawal of 14 days. For your convenience, Savelia extends this period to 30 days.

  2. Complaints
    In the event of a dispute regarding a refund, we invite you to contact our customer service to find an amicable solution. If no agreement is reached, you may appeal to the consumer mediator, in accordance with Article L612-1 of the Consumer Code.

  3. Contact
    For any questions regarding our return and refund policy, contact us: